Guarantees and Warranties

 

BIKE WARRANTY

TFM is the ONLY retailer in Australia that offers lifetime warranty on your new bike for both the frame and parts.

With every bike purchase we will include TFM Care+ at no charge. A service that offers peace of mind that your bike purchase is warrantied, serviced and your flats repaired for life for FREE. To find out more click here.

 

PRICE MATCH GUARANTEE

Simply show us evidence of our competitor’s advertised price for the identical product advertised either 7 days before or 7 days after your purchase. Once we verify the price is genuine (inclusive of any other costs) and the product is ready for immediate delivery, we will happily match or refund the difference to you.

What are the exclusions?

  • the competitor has an online store only, and does not have a physical retail store in Australia;
  • Conditional offers, such as package deals, cash back, bonus, bulk purchase or limited quantity
  • Trade, special event, club or membership offers, or prices not available to the general public
  • Clearance, seconds or refurbished lines, or ex demonstration or display offers
  • Offers by any re sellers, classifieds, auction sites, manufacturers, distributors or importers
  • Offers that require delivery from an overseas based distributor direct to the customer
  • Advertising errors (either ours or competitors)
  • TFM is unable to verify, using reasonable means, that the lower price or the product is available for purchase.

 

UNCONDITIONAL GUARANTEE

If for any reason you're not satisfied with your Bontrager product, return it to TFM, along with proof of purchase within 30 days for an exchange. This includes aftermarket components, apparel, and accessories marked with the Bontrager Unconditional Guarantee. Think of it as a 30 day test ride.

 

CRASH REPLACEMENT

TFM offers crash replacement on all Bontrager helmets. If your helmet is impacted within the first year of ownership, TFM will replace it at no charge. Bring it in to your TFM store with proof of purchase and we will replace it FREE of charge.

 

CARBON CARE

We want you riding your bike safely, so we make it easy to replace a damaged carbon frame or part through Carbon Care, a program exclusive to Trek owners. Through Carbon Care, TFM, in collaboration with Trek, offers a significant discount to replace a damaged carbon fibre frame, fork, or part. Visit your local TFM store to find out more.